"According to the Consumer Protection Law, beauty products are personal hygiene products. There is no 7-day hesitation period after opening the package. If you want to return it, please do not open the package."
1.After you place an order, if you want to cancel the order, please contact the customer service staff directly to assist you.
2.After you pick up the goods, if you find the wrong or defective product, please contact customer service within the 7-day appreciation period. If the delivery is wrong, Fresho2 will bear the shipping cost, and if it is returned due to personal factors, you will be responsible for it freight.
3.If you feel uncomfortable after using the product, please attach the relevant certificate and contact customer service, and the customer service staff will handle it for you.
Can it be shipped overseas?
We provide overseas shipping services.
Please be sure to fill in the correct recipient information. If the package is not signed and returned due to incorrect receipt information, we will cancel the entire order.
The returned package will be returned by remittance (the shipping fee will not be returned); after the application is completed, you will be notified by letter, and then please confirm whether the letter is received.
Special reminder: If some courier companies cannot contact the recipient and do not return the package, we will not refund any money, please pay special attention.
How much is the overseas shipping cost?
As each shipping company will adjust the calculation method of shipping charges from time to time, the shipping charges displayed at the actual checkout will be the main ones.
Overseas payment method?
Online credit card: All types of credit cards (VISA, MasterCard, JCB, UnionPay card, UnionPay card) can be used.
How many days can I receive the goods after the overseas order is completed?
Due to the different working days required for delivery at different locations, the time required for delivery to arrive can be inquired by SF Express and Chunghwa Post EMS.
Overseas return service?
1.Due to the cumbersome package delivery operations in overseas areas, it is impossible to provide overseas member return and exchange services. Please be sure to confirm the order content again when placing an order.
2.If you receive defective or wrong products, please provide detailed photos of the defects to the customer service mailbox: fresho2@fresho2.com.tw within 7 days from the day after the receipt of the package, and leave the member account number and order information in the letter, and the customer service will assist as soon as possible.
3.If the overseas buyer returns it by himself, FreshO2 will reject it and the freight and related costs will be borne by the buyer.
Do I need to pay customs duties overseas?
Due to the different import tariff standards in different countries, if your country wants to collect the tariff of the goods when receiving the package, the buyer needs to pay for it.