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Privacy Policy

Privacy Policy & Terms of Use

For personal data protection, please read the following


Privacy policy

FreshO2 is operated by LUKAS BIOMEDICAL INC. In order to protect personal privacy and support personal data protection, FreshO2 will explain the following statement to you regarding the purpose, type, scope of information collected and manner of use of personal data, and your rights. If you have any question about the privacy statement, the following related notices, or matters related to personal data protection, please contact our Customer Service Center, and FreshO2 will reply as soon as possible.


Scope of application

FreshO2 Privacy Statement and the notices it contains are only applicable to Websites owned and operated by FreshO2. FreshO2 website may contain a number of links, or other products or services offered by partners and individual store owners. Regarding the privacy statements of such linked sites, partner sites, or individual online store stores and affairs related to the protection of personal data, please refer to respecitve linked websites, partner websites or online stores of individual stores.


Purpose and category of personal data collection

FreshO2, in order to provide e-commerce services, after-sales services, performance of statutory or contractual obligations, protection of the rights and interests of the parties and relevant stakeholders, marketing, customer management and services, and the operation of business as defined in the business registration or the articles of association, depending on the nature of respective services, may collect your name, contact details (including but not limited to telephone, E-mail and address), the information required to complete the payment or collection of payment, IP address, and other directly or indirectly personally identifiable information. In addition, in order to improve the quality of service, FreshO2 will record the user's IP address and browsing activities on related websites or in the app (for example, software and hardware used by users, viewed web pages, and downloaded apps) in accordance with the nature of the services provided. However, these materials are only for traffic analysis and online behavior research, so as to facilitate improve the service quality of FreshO2 related websites and will not be linked to specific individuals.


Use of personal data

The personal data, consumer and transactional materials collected by FreshO2 that are sufficient to identify the user's identity, or other personal data provided by you in the future, are for the sole purpose of internal processing and use in accordance with the purposes for which it was collected, or to provide services or perform contractual obligations, or to comply with orders or requirements by laws or regulations or competent authority (including but not limited to courts or the Taiwan Clearing House). Otherwise, FreshO2 will not provide a third party (domestic or abroad) with personally identifiable information or use such information for purposes other than those for which it was collected. FreshO2 will maintain, store, and use relevant materials. Within the scope above, the store will provide the collected personal data to partners (including but not limited to the 91APP, home delivery carrier or other entities that provide services) to assist in the completion or termination of the transaction. If you choose to pay by credit card, the credit card can only be used by the cardholder, and we may check the transaction information with the issuing bank, the acquiring bank and the cardholder and confirm information. Only after the verification is correct is the payment procedure completed.


Third-party utilization and advertising (analysis) services:

In order to optimize your consumption experience and make it easier for you to access the product information you prefer, we will share your personal data to provide advertising analysis, Service providers such as Google, Facebook, Line, Yahoo, Criteo, Adobe, Tagtoo, and other service providers can arrange accurate product advertising for you. In addition, we have also installed Google Analytics advertising features. If you want to disable such functions and services, it is recommended that you refer to the non-disclosure method provided by Google to disable the function, or contact us, we will provide necessary assistance.


Data security

FreshO2 will maintain the security of FreshO2 personal data with reasonable technology and procedures that meet industry standards. Please note that the mobile phone number is the core authentication information associated with your membership. If you lose your mobile phone, change your mobile phone number, or change the name of your mobile phone number, please be sure to contact FreshO2 for further completion Necessary personal information changes to ensure the security and confidentiality of your personal data and transaction data; if you do not raise the aforementioned information change requirements, you must bear all the damage that may occur.


The Rights of the Party

The party may request any inquiry or review of the party’s personal data or request for a duplicate. If your personal data has changed, or you have found that your personal data is incorrect, you can request FreshO2 to modify or correct it. You can also request to delete, stop processing or use your personal data. However, the aforementioned procedure is not applicable when it is necessary for FreshO2 to perform an official duty or fulfill a legal obligation. You acknowledge and agree that we are entitled to charge you service fees which is permitted by law while you request to exercise your rights under this Policy.



For the convenience of users, the FreshO2 website may read the cookie information stored on the user's computer. The user can cancel or restrict this function through browser settings, which may prevent the use of some website functions. If you would like to know how to cancel or restrict this feature, please contact FreshO2 Customer Service Center.


e_service_or_transaction_requirements If you are unwilling to provide relevant personal information required by each service or transaction to FreshO2 or agree that FreshO2 will collect, process, use, and internationally transmit such personal information in accordance with the law and the privacy statement and related notices, FreshO2 will respect your decision. However, depending on the nature or condition of each service, you may not be able to use the service or complete transactions. FreshO2 reserves the right to withhold such services or the completion of related transactions.


Rights of Amendments

FreshO2 shall have the right to amend this privacy statement and related informing items and may publish the content of amendment on the FreshO2 website without notifying our members individually, nevertheless, you acknowledge and agree that you will always be bound by and apply to the latest version of this Privacy Policy. You can always refer to the amended privacy statement and related informing items on the FreshO2 website.


Examples of Information Collected

You provide information to us when you: search or shop for products or services in our stores; add or remove an item from your cart, or place an order through or use our Services; download, stream, view, or use content on a device or through a service or application on a device; provide information in your account; upload your contacts; communicate with us by phone, email, or otherwise; complete a questionnaire, a support ticket, or a contest entry form. As a result of those actions, you might supply us with such information as: identifying information such as your name, address, and phone numbers; payment information; your age; your location information; your IP address; Examples of the information we collect and analyze include: the internet protocol (IP) address used to connect your computer to the internet; login, email address, and password; the location of your device or computer; content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider; device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; version and time zone settings; purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); phone numbers used to call our customer service number. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.


If you wish to alter your personal information, please contact us:>

Contact information:


Line: @fresho2

Facebook: FreshO2